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At Design with Doreen Academy, we are committed to providing high-quality learning experiences. We understand that sometimes, circumstances may require a refund. This Refund Policy outlines the terms and conditions for refunds on courses and services offered through our platform.
We offer refunds under specific conditions, as detailed below:
1.1. Online Courses
Refunds for our online courses may be requested within 14 days of purchase, provided the following conditions are met:
You have not accessed or completed more than 20% of the course content.
You have not downloaded any course materials.
The refund request is made within the specified refund period (14 days from purchase).
1.2. Subscription Services
If you are subscribed to a recurring service or membership plan, you may cancel your subscription at any time. However, no refunds will be issued for subscription fees already paid. You will continue to have access to the course until the end of the current billing cycle.
1.3. Special Programs, Workshops, or Events
For special programs, workshops, or live events, refund eligibility will be outlined in the specific terms for that event. Please refer to the event-specific terms for refund conditions. In general, refunds for events may not be available within 7 days of the event start date.
1.4. Promotional or Discounted Courses
Courses purchased during a promotion or at a discounted rate may be non-refundable. Please review the terms and conditions of the promotion before purchasing.
If you meet the eligibility requirements and would like to request a refund, follow these steps:
Contact Us: Email us at [Your Contact Email] with your order details, including your full name, email address used during purchase, and the course or service for which you're requesting a refund.
Review Process: Once we receive your request, we will review it within 5-7 business days. If your refund is approved, we will notify you via email.
Refund Issuance: Approved refunds will be issued to the original payment method within 7-10 business daysafter approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Certain items are non-refundable under this policy:
Downloaded Content: If you have downloaded any course materials, you will not be eligible for a refund.
Completed Courses: If you have completed the course or accessed more than 20% of the course content, refunds will not be issued.
Gift Cards or Vouchers: Gift cards or promotional vouchers are non-refundable and cannot be exchanged for cash or credit.
If you experience technical issues that prevent you from accessing our courses, please contact us at [Your Support Email] as soon as possible. We will do our best to resolve the issue promptly.
No Refunds for Technical Issues: Refunds will not be issued for technical problems on your end (e.g., slow internet connection, incompatible devices). However, we will assist you in troubleshooting to resolve any issues related to our platform.
In rare cases, we may cancel or discontinue a course or program due to unforeseen circumstances. In such cases:
You will be notified via email, and we will offer a full refund if the course is canceled before it begins.
If significant changes are made to a course, such as content or scheduling, you may request a refund if the new format no longer suits your needs.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we will notify you of significant changes via email or through the platform. It is your responsibility to review this Refund Policy periodically to stay informed of any changes.
If you have any questions or concerns about this Refund Policy, please contact us at:
Design with Doreen Academy
Study any topic, anytime. explore thousands of courses for the lowest price ever!